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Terms & conditions 


We are:


FIBR vzw

Address: Tarbotstraat 10, 9000 Ghent

Email address:

Telephone number: 0475/23.82.95

Company number: 0758.461.509

VAT-number: BE0758.461.509

Bank account number: BE13 5230 8125 3339

  1. Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market).

  2. We deliver exclusively within the European Union. If you submit a delivery address outside of these countries, we reserve the right to decline your order.

  3. To be able to place an order, you must be above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order.

  4. Placing an online order on our website constitutes a formal acceptance of our terms and conditions, which are always available through our website.

  5. If you ordered online, we provide you in addition and together with the order confirmation or at the latest on delivery with a copy of these terms and conditions in a format that you can save or print. We moreover recommend that you always do this.

  6. If in addition to these terms and conditions, additional special conditions apply, the above applies also to those special conditions. You as consumer can always invoke to your advantage the most preferential text if our terms and conditions would be contrary to the above special conditions.

  1. We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected to specific conditions.

  2. We always describe as complete and accurate as possible what we sell to you as well as the course of our delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment. If we make use of graphics, they are a true reflection of the offered goods and / or services. However, to err is human and if we are clearly mistaken, we are not obliged to deliver to you.

  3. Your order is complete and the contract between us is final once we confirm your order by email and, regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. We accept Visa, Mastercard, Klarna and Google Pay. Should the issuer of your card refuse to agree on your payment to us, we cannot be held responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by name of the registered cardholder will not be accepted or processed.

  4. In order to purchase a product, you add it to your shopping basket. Afterwards you submit your contact details, billing data and delivery address. In the final step you are led to an overview page, you accept our terms and conditions and you confirm your payment by pressing the ‘Buy Now’ button, with the caption “order with payment obligation”. If you have completed these steps, your purchase becomes final.

  1. You have the right to decide that you do not wish to keep the goods during a period of 14 days without penalty and without giving any reason. The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

  2. To exercise the right of withdrawal, you have to inform us of your decision by an unequivocal statement (e.g. written letter or e-mail) within the withdrawal period of 14 days. We will send you an acknowledgement of your withdrawal by email to

  3. We shall reimburse the purchase price and delivery costs without undue delay and in any event not later than 14 days after we have been informed about your decision to withdraw. We shall reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  4. You must return the goods to us (Tarbotstraat 10, 9000 Ghent) without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. The direct costs of the return of the goods will be at your expense. We will indicate the costs of the return or make an assessment of the costs if it is not reasonably possible to calculate them in advance.

  5. We expect you to handle the goods as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack and try them to the extent needed to assess whether or not you wish to keep them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original packaging.

  6. You shall be liable for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall be entitled to charge the cost of depreciation in proportion to the refund.

  1. During the period we mention in our offer, our prices do not change, except for price changes resulting from changes in VAT rates.

  2. Our prices include all taxes, VAT and all other levies. Hence, you will never experience unpleasant surprises. We nevertheless can decide to charge you with the shipping costs on top of the purchase price. In that case, we always notify you before you definitely place your purchase.

  1. We only accept the following payment methods: Visa, Mastercard, Klarna and Google Pay.

  2. In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.

  1. We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any law applicable at the moment of your order.

  2. We apply the statutory minimum guarantee period of two years to the delivery of goods if the goods do not comply with the order placed. This means that in the event of defects or faults in the goods, they will be repaired or replaced free of charge up to two years after delivery. The defect or fault has to be reported within the period of 2 months after being noticed. As far as possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or dissolution of the agreement.   If the defect or fault becomes apparent within 6 months of delivery, it is assumed to have already existed before delivery unless we can prove otherwise. After 6 months, you yourself will have to prove that the defect was already present at the time of delivery.

  1. All goods will be delivered to the address you have specified in your order.

  2. The expected delivery date is 1 September 2022. If we are not able to deliver on time, we will always notify you beforehand. If we do not do so, you can cancel your order for free. In that case we will refund you without delay and at least within 30 days after dissolution of the agreement.

  3. Delivery is free within Belgium. For deliveries to other countries, the shipping costs are at your expense. The amount of the shipping costs will always be communicated before placing the order.

  4. The shipment of goods is always at our risk, so you do not have to worry about goods getting lost during transportation. If, on the other hand, you make use of the right of withdrawal, you are responsible for the transport.

  5. If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, we kindly ask you to report this as quickly as possible.

  6. We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.

  1. In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.

  2. Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, pandemics, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties, …

  1. Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to us or our suppliers or other claimants.

  2. It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy or reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. without our prior written and explicit consent.

  1. We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at We will do the utmost to deal with your complaint within 7 days.

  2. All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Belgian Law on Market Practices and Consumer Protection.

  3. In case of out of court commercial dispute settlements, the consumer ombudsman of the FPS economy is competent for every demand concerning out of court dispute settlement. They will either treat it themselves or forward it to a qualified entity. You have the possibility to contact the consumer ombudsman at the following link:

  4. In case of a cross-border dispute you can make use of the Online Dispute Resolution platform of the European Union at the following link:

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